SugarCRM & SuiteCRM: upgrade, rescue or migrate
SugarAI lists 14.0.x support as ending 30 April 2026, 25.1.x on 30 April 2027, and versions before 25.1 as no longer supported. The open-source Community Edition (6.x) is discontinued. SuiteCRM 7 → 8 is a full migration, not an in-place upgrade.
Three paths
- Upgrade in place: move to a supported Sugar release, refactoring customisations and logic hooks that break on the way
- Rescue: stabilise a broken or half-upgraded instance, fix failing integrations and scheduled jobs
- Migrate: move to SuiteCRM 8, HubSpot, Zoho CRM or Salesforce with records, relationships, notes and attachments intact
What the Sugar Exit Audit covers
- Version, customisations, logic hooks and custom modules inventory
- Data quality and volume report; integration map
- Options compared: upgrade in place, move to SuiteCRM 8, or migrate to HubSpot / Zoho / Salesforce
- Fixed quote for the chosen path
$2,500, credited in full if you start the project within 60 days. Other packages are on the packages and prices page.
What you need to provide
- Admin access to the instance, or a database and file backup if it is self-hosted
- A list of the integrations and reports people rely on
- One person who knows how sales and support actually use the CRM
- For a migration: the target platform licence, bought directly from the vendor
Frequently asked questions
What drives the cost of a Sugar migration?
The number of custom modules and logic hooks, record and attachment volumes, data quality, and how many integrations must be rebuilt on the new platform. The audit turns these into a fixed quote.
How long does it take?
The audit takes about a week. Project length depends on the path and on how much customisation has to be rebuilt; the audit gives you a schedule along with the quote.
What are the risks?
Lost relationships between records, broken custom fields, and integrations nobody documented. We map them during the audit and run test migrations before the final cut-over, so the old system stays available until you sign off.
Do you also handle ZATCA invoicing from the CRM?
Yes. If quotes or invoices leave the CRM, see ZATCA Phase 2 integration.